Cancellation & Refund Policy

This Cancellation & Refund Policy applies to paid bookings, appointments and other services made available through Ira Health Care, operated by Ira Medical Consultancy Services.

1. Applicable Cancellation Terms

The cancellation, rescheduling and refund terms applicable to a particular service will be displayed to the user before payment or confirmation, where applicable.

Where service-specific terms apply, those terms will prevail for that particular transaction.

2. Cancellation by User

A user may cancel or request rescheduling of a booking through the mechanism provided on the Platform, subject to the applicable service-specific cancellation terms.

Any applicable cancellation charge will be disclosed before or at the time of booking.

3. Cancellation by Provider or Ira

A booking may be cancelled or rescheduled due to provider unavailability, operational circumstances, emergencies, technical issues or other circumstances beyond reasonable control.

Where a refund is applicable, it will be processed in accordance with the applicable service terms.

4. Refund Processing

Where a refund is approved, it will ordinarily be processed to the original payment method or through another lawful mechanism communicated to the user.

The time taken for the amount to reflect in the user's account may depend upon the relevant payment service provider or financial institution.

5. No Double Recovery

A user shall not be entitled to receive more than the amount actually paid for the relevant transaction, except where otherwise required by applicable law.

6. Disputes

If you believe that a refund due to you has not been processed correctly, please contact:

Email: contact@irahealthcare.in

with your booking or transaction reference.

7. Consumer Rights

Nothing in this Policy limits any right or remedy available to a consumer under applicable law.