Grievance Redressal

Ira Health Care, operated by Ira Medical Consultancy Services, is committed to providing users and healthcare providers with a clear mechanism for raising complaints, concerns and grievances relating to the Platform.

1. What You Can Raise

You may contact us regarding:

• Platform access or account issues;
• healthcare provider listing information;
• incorrect or outdated information;
• privacy or personal-data concerns;
• appointment or booking issues;
• payment, cancellation or refund concerns;
• inappropriate or unlawful content;
• impersonation or unauthorised use of information;
• suspected fraud or misuse of the Platform; and
• any other concern relating to the Platform.

2. How to Contact Us

Grievance Officer: To be appointed
Designation: To be appointed
Email: contact@irahealthcare.in
Address: Hyderabad, Telangana, India

Please include your name, contact details, relevant booking/listing/reference number and a description of the grievance, together with supporting information where available.

3. Acknowledgement and Resolution

We will acknowledge and process grievances in accordance with applicable law and our internal grievance-handling procedures.

Where a statutory timeline applies, we will endeavour to comply with the applicable timeline.

4. Provider Listing Complaints

Healthcare Providers may request correction, verification, suspension or removal of their listing by contacting the Provider Support/Grievance contact above.

5. Privacy Grievances

Privacy and personal-data grievances may additionally be directed to:

Privacy Contact: To be appointed
Email: contact@irahealthcare.in