Terms of Use

Welcome to Ira Health Care, a healthcare technology platform operated by Ira Medical Consultancy Services, a company incorporated under the laws of India (“Ira Health Care”, “Ira”, “Company”, “we”, “us” or “our”).

These Terms of Use (“Terms”) govern your access to and use of the Ira Health Care website, mobile application and related digital services (collectively, the “Platform”).

By accessing, browsing, registering on, or using the Platform, you acknowledge that you have read, understood and agreed to these Terms, together with our Privacy Policy, Medical Disclaimer, Cancellation & Refund Policy and any other terms or policies expressly incorporated into these Terms.

If you do not agree with these Terms, please do not use the Platform.

1. About Ira Health Care

Ira Health Care is a technology platform intended to facilitate the discovery, access, enquiry, scheduling and/or booking of healthcare professionals, hospitals, clinics, diagnostic centres and other healthcare service providers (“Healthcare Providers”), and such other healthcare-related services as may be made available on the Platform from time to time.

Unless expressly stated otherwise, Ira Health Care does not itself provide medical diagnosis, treatment, consultation, surgery, laboratory services, hospital services, pharmacy services or other clinical services merely by operating the Platform.

Healthcare services, where availed, are provided by the relevant Healthcare Provider and are subject to the terms, availability, professional judgment and applicable policies of that Healthcare Provider.

2. Eligibility

You may use the Platform only if you are legally competent to enter into a binding contract under applicable Indian law.

Where a person uses the Platform on behalf of another individual, including a minor or a person requiring assistance, such person represents that they are duly authorised to do so.

3. Provider Information

The Platform may display information relating to Healthcare Providers, including names, qualifications, registrations, specialties, services, locations, facilities, photographs, operating hours and other information provided by or verified from the Healthcare Provider or legitimate sources.

We take reasonable steps to verify information where appropriate. However, information may change and Ira does not guarantee that every item of information displayed on the Platform is complete, current or error-free at all times.

Users should independently verify material information with the relevant Healthcare Provider before relying upon it.

4. Healthcare Services

Ira Health Care facilitates access to Healthcare Providers but does not control or direct the professional judgment, diagnosis, treatment, prescription, procedure or clinical decisions of any Healthcare Provider.

Any medical consultation, treatment, procedure, investigation or other healthcare service is provided by the relevant Healthcare Provider and not by Ira Health Care, unless expressly stated otherwise.

Nothing on the Platform should be interpreted as medical advice, diagnosis, treatment recommendation or a substitute for consultation with a qualified healthcare professional.

5. Appointments and Enquiries

The Platform may enable users to submit enquiries or request appointments with Healthcare Providers.

Submission of an appointment request does not by itself guarantee acceptance or availability unless and until the appointment is expressly confirmed through the Platform or by the relevant Healthcare Provider.

Appointment timings may change due to clinical, operational, emergency or other circumstances.

6. User Responsibilities

You agree to:

(a) provide information that is accurate and not misleading;

(b) use the Platform only for lawful purposes;

(c) not impersonate another person or entity;

(d) not misuse, disrupt or attempt to gain unauthorised access to the Platform;

(e) not upload or transmit malicious software or harmful code;

(f) not submit content that infringes the rights of another person;

(g) not use the Platform to obtain, disclose or misuse another person's personal or health information without lawful authorisation; and

(h) comply with all applicable laws and regulations.

7. User-Submitted Content

Where the Platform permits users to submit reviews, feedback, photographs, comments, questions or other content, you remain responsible for the content submitted by you.

You represent that you have the necessary rights and permissions to submit such content and that it does not violate applicable law or the rights of any third party.

Ira may moderate, remove, restrict or refuse to publish content that it reasonably believes violates applicable law, these Terms, safety requirements or the interests of users or Healthcare Providers.

8. Payments, Cancellations and Refunds

Where paid services are offered through the Platform, applicable prices, taxes, cancellation conditions and refund terms will be displayed before completion of the transaction and will be governed by the applicable Cancellation & Refund Policy and/or service-specific terms.

9. Intellectual Property

All intellectual property rights in the Platform and its software, design, branding, logos, text, graphics, interfaces and original content belong to Ira Health Care, Ira Medical Consultancy Services or their respective licensors, unless expressly stated otherwise.

You may not copy, reproduce, modify, distribute, commercially exploit or create derivative works from such materials without prior written authorisation.

Information or trademarks belonging to Healthcare Providers remain the property of their respective owners.

10. Third-Party Services and Links

The Platform may contain links, integrations or references to third-party websites, applications, services or Healthcare Providers.

Ira does not control and is not responsible for the content, availability, policies, acts or omissions of third parties.

Your dealings with a third party may be governed by additional terms applicable to that third party.

11. Availability of Platform

We may modify, suspend or discontinue any part of the Platform or any feature from time to time for operational, maintenance, security, legal or other reasons.

We do not guarantee that the Platform will always be available, uninterrupted, secure or error-free.

12. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Platform and information made available through it are provided on an “as is” and “as available” basis.

Ira does not warrant that the Platform or information available through it will always be accurate, complete, current, uninterrupted or suitable for a particular purpose.

Nothing in these Terms excludes any liability that cannot lawfully be excluded under applicable law.

13. Limitation of Liability

To the maximum extent permitted by applicable law, Ira Health Care shall not be liable for any loss arising from:

(a) the independent acts or omissions of Healthcare Providers;

(b) medical diagnosis, treatment, procedures or outcomes provided by Healthcare Providers;

(c) reliance on information supplied by Healthcare Providers or users;

(d) temporary unavailability or technical interruption of the Platform; or

(e) unauthorised acts of third parties beyond our reasonable control.

Nothing in these Terms shall limit liability to the extent such limitation is prohibited by applicable law.

14. Suspension and Termination

We may suspend, restrict or terminate access to the Platform where reasonably necessary to protect users, Healthcare Providers or Ira, to prevent misuse, or to comply with applicable law.

15. Privacy

Our collection, use, storage and disclosure of personal data is governed by our Privacy Policy.

16. Grievances

Questions, complaints and grievances relating to the Platform may be submitted through the grievance mechanism and contact details published on the Platform.

17. Changes to These Terms

We may update these Terms from time to time. The updated version will be published on the Platform with the revised “Last Updated” date.

Where required by applicable law, material changes will be notified through appropriate means.

18. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.

Subject to applicable law, courts having jurisdiction over Hyderabad, Telangana shall have jurisdiction over disputes arising from or relating to these Terms.

19. Electronic Record

These Terms constitute an electronic record under applicable Indian law and are legally enforceable in accordance with applicable law. No physical or digital signature is required merely for acceptance of these Terms, unless otherwise required by law.

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