Privacy Policy
Last updated 4 September 2026
This Privacy Policy explains how Ira Medical Consultancy Services, operating under the brand name Ira Health Care (“Ira Health Care”, “Ira”, “we”, “us” or “our”), collects, uses, stores, shares and otherwise processes information when you access or use our website, mobile application and related services (collectively, the “Platform”).
By using the Platform or providing information to us, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will obtain your consent through an appropriate affirmative action.
1. Information We Collect
Depending on how you use the Platform, we may collect:
A. Identity and Contact Information
Name, age/date of birth, gender where required, mobile number, email address, address, city and other information necessary to identify or communicate with you.
B. Healthcare Information
Where you choose to provide it, we may collect information relating to symptoms, medical conditions, medical history, prescriptions, diagnostic reports, treatment information, appointments and other health-related information necessary to provide or facilitate healthcare-related services.
You should provide health information only where necessary for the relevant service.
C. Transaction Information
Where applicable, payment status, transaction details, invoices, booking details and related information. Payment card and banking information may be processed by authorised payment service providers and may not be stored directly by us.
D. Device and Technical Information
IP address, browser type, device information, operating system, application information, log data, approximate location and other technical information generated through use of the Platform.
E. Usage Information
Information regarding how you interact with the Platform, including pages viewed, searches, features used and interactions with our communications.
F. Information Provided by Healthcare Providers
Where you interact with a doctor, hospital, clinic, diagnostic centre or other Healthcare Provider through the Platform, we may receive information from that Healthcare Provider as necessary to facilitate the relevant service.
G. Information from Other Lawful Sources
We may obtain information from publicly available sources, regulators, professional registers, Healthcare Providers, service partners and other lawful sources for verification, fraud prevention, security and service-related purposes.
2. How We Use Information
We may use information to:
(a) create and manage accounts;
(b) facilitate enquiries, appointments, consultations and other healthcare-related services;
(c) connect users with Healthcare Providers;
(d) verify Healthcare Provider identity, registration, qualifications and other credentials;
(e) communicate with you regarding services, bookings, transactions and support;
(f) process payments and refunds;
(g) provide customer support and resolve complaints;
(h) maintain the security and integrity of the Platform;
(i) detect and prevent fraud, abuse and unauthorised activity;
(j) improve and personalise Platform functionality;
(k) conduct analytics, quality improvement and operational activities, subject to applicable law;
(l) comply with legal, regulatory, court or governmental requirements; and
(m) perform other purposes disclosed to you at or before the time of collection or otherwise permitted by applicable law.
We will not use your health information for an unrelated purpose merely because it has been provided to us.
3. Legal Basis / Consent
Where processing is based on consent, we will seek consent through clear affirmative action and for specified purposes.
You may withdraw consent where applicable by using the mechanism provided by us. Withdrawal of consent will not affect processing already lawfully undertaken before withdrawal and may affect our ability to provide services that require the relevant information.
Where processing is permitted or required by applicable law without consent, we may process information on that basis.
4. Sharing of Information
We may disclose or provide access to information to:
(a) Healthcare Providers selected or engaged by you;
(b) technology, hosting, cloud, payment, communication, analytics and other service providers acting on our behalf;
(c) our professional advisers, auditors and insurers where reasonably necessary;
(d) group companies or affiliates, where applicable and subject to lawful processing;
(e) governmental, regulatory, judicial or law-enforcement authorities where required or permitted by law; and
(f) other persons where you have specifically authorised such disclosure or it is otherwise permitted by applicable law.
We do not sell your personal information as a standalone commercial product.
5. Healthcare Provider Information
Information relating to doctors, hospitals and other Healthcare Providers may be displayed publicly on the Platform where the provider has authorised such listing or where the information is lawfully obtained from legitimate public or regulatory sources.
Provider information may include professional name, qualifications, registration details, specialty, location, affiliations, services and other professional information.
Sensitive personal contact information of Healthcare Providers will not be publicly displayed unless specifically intended and lawfully permitted.
6. Cookies and Similar Technologies
We may use cookies, pixels, SDKs and similar technologies to enable essential Platform functionality, remember preferences, understand usage, measure performance and, where applicable, provide relevant communications or advertising.
You may manage certain cookie preferences through your browser or the mechanisms made available by us.
For further information, please refer to our Cookie Policy.
7. Data Security
We maintain reasonable technical and organisational safeguards designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide services, maintain business and transaction records, comply with legal and regulatory requirements, resolve disputes, enforce agreements and protect our legitimate interests, subject to applicable law.
When information is no longer required, we will take reasonable steps to delete, anonymise or otherwise dispose of it in accordance with applicable law and our retention practices.
9. Your Rights and Choices
Subject to applicable law, you may have rights to:
(a) obtain information regarding processing of your personal data;
(b) request correction or updating of inaccurate information;
(c) request deletion of personal data where legally permissible;
(d) withdraw consent where processing is based on consent;
(e) raise a grievance regarding processing of your personal data; and
(f) exercise any other rights available under applicable law.
Requests may be submitted to contact@irahealthcare.in.
10. Children's Data
The Platform is not intended for independent use by children where prohibited by applicable law.
Where services are provided to a child, the parent or lawful guardian must provide the required authorisation and consent.
We will process children's personal data in accordance with applicable law and applicable consent requirements.
11. Third-Party Websites and Services
The Platform may contain links or integrations with third-party services. Their privacy practices are governed by their respective privacy policies, and Ira is not responsible for their independent processing practices.
12. International Processing
Where personal information is transferred, accessed or processed outside India, such processing will be undertaken in accordance with applicable law and subject to appropriate safeguards where required.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The revised version will be published on the Platform with an updated “Last Updated” date.
Where required by law, we will provide additional notice or obtain consent for material changes.
14. Grievance / Privacy Contact
For privacy-related questions, requests or grievances:
Privacy Contact: To be appointed
Email: contact@irahealthcare.in
Address: Hyderabad, Telangana, India
For general Platform grievances, please refer to our Grievance Redressal mechanism.